Articles

Can I downgrade any of my managed server hosting services?

You are not able to downgrade to a plan with a smaller disk. If you need to downgrade, you need...

Can I request a refund for already pre-paid managed server services?

Our Managed Server, DNS & CDN is a combined product which is monthly based subscription and...

Can I transfer the ownership of my account to another person?

In order to transfer the ownership of your account to a 3rd party, you only need to update your...

Can I turn on/off the automatic renewal of services?

You cannot turn on or off your automatic renewal subscription plan.

Can I update my account information in my client area?

You can update your SellCloud account details at any given point in time. Please do keep in mind...

Can I use more than a single card for purchasing or renewing services?

At SellCloud you are welcome to use as many cards as you would like to. The one which is marked...

Can I use my credit card for a subscription-based payment?

At SellCloud we have already thought about the comfort of our customers and we have set an...

Creating and Managing Users and Accounts

Users can own client accounts. This allows one user to manage products and services, billing, and...

How can I cancel services that I am not willing to use any more?

At SellCloud we provide you with two different options for cancellation regarding our services -...

How can I edit/remove my credit card information from my account?

You are more than welcome to edit/remove/add any types of cards accepted as supported payment...

How can I order additional servers through my client area?

At SellCloud, customers are able to place orders through the website directly and also through...

How can I renew my services manually?

At SellCloud we value our customer's time and we would like you to have a convenient experience...

How can I upgrade my managed server services to a higher CPU, RAM Disk plan?

Step 1 : Log into your SellCloud admin dashboard.   On the Sellcloud website, at the top...

Logged in indefinitely

When logging into the admin area there is a "Remember Me" box that can be checked to stay logged...

Once I purchase a product, do I get an invoice?

When you purchase any type of managed server or addons with SellCloud, you will get an invoice...

Renewal policy and options to set automatic renewals

At SellCloud we have already thought about the comfort of our customers and we have set an...

What do I have to do if my payment fails?

The majority of people purchasing different products/services online have experienced failed...

What will happen if I do not renew my server services when they are due?

At SellCloud we do understand that people have a lot of things to pay attention to and sometimes...

Which payment methods does SellCloud accept?

We have enabled Paypal and Stripe payment gateways in the payment cart page. Here are the...