At SellCloud we provide you with two different options for cancellation regarding our services - Immediate and at the end of your billing period.
Immediate cancellation will cover canceling your service right away. As long as it doesn't fall under the money-back guarantee for the specific product, you will not be eligible for having the money back for this service.
Cancelation at the end of your billing period would mean that you will not receive an invoice for a renewal of your service and will be canceled once it expires.
Domain names cannot be canceled, simply because of the way they operate. Once a domain name is registered, it cannot be deleted and it will remain under your ownership until it expires. For domains, only the end of the billing period type of cancellation is viable. You can still transfer it with another registrar if you do not wish to keep it with SellCloud.
In order to submit a cancellation request, you will need to navigate through your client area following this path:
To cancel a server, go to Services Tab and select the correct server you want to delete. On the next server admin page, go to Delete Server on the left vertical tab and click the tan. Inside that tab, click Delete Server button. Follow the instruction there to cancel the server. Once you delete the server successfully, it will show alrt that it will be deleted in the end of billing cycle. It will be automatically deleted on the billing last day. However if you want the server to be removed immediately from your panel, please contact support to delete the server immediately without waiting of end of billing cycle. Please note there will be no refund for unused days of the server period. We do not calculate hourly billing for partial months, only month to month payments.
Alert: For Control Panel Help & Tutorials, click here: Panel Tutorials
